Refunds (if applicable)
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days.
Click here to review more about 30-Day Return and Exchange Policy
* If you want the refund to be issued to your original payment account, please contact us to get an authorization.
* The shipping rate before discount will is non-refundable. Although you may have enjoyed free or undervalued shipping, we do incur the original cost of shipping for every order. Therefore, we do not refund our original shipping cost.
To be eligible, please make sure that:
-The product is in its original packaging
-The product isn't used or damaged
Products that do not meet these criteria will not be considered for return.
After you receive confirmation from our customer service, please send the product along with the product list, which includes the product ID. A tracking No. of the returning parcel is required; we will deal with the product exchange or refund after we get your returning parcel.
If you received a damaged product, please notify us immediately for assistance.
* Once your order has been submitted we will immediately begin production on the items. If the cancellation is made less than 24 hours after the order was placed, there would be no cancellation fee. If the cancellation is over 12 hours after order was placed, there would be a 15% cancellation fee. If the package has already been sent, you will not be able to cancel the order.
* Riffbuy reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies, please contact our Customer Service Representatives firstname.lastname@example.org .