New items can be sold out rather quickly, but we may get more soon!
Please contact our customer care department via email, and we will do our best to notify you if the item becomes available again. Please include the best email address for reaching you when the item becomes available.
If you find that the size you get is not the same as shown on the website, don’t panic and worry. Put them on first and see how it turns out. If they don't fit you well, you could return them definitely. (Please check our return policy.)
3. Do you have any retail locations?
We currently only have an online store. We may have retail locations in the future.
4. Why the color of received clothing is a little different from what I saw online ?
The camera's perspective and the extent of lighting may cause a little color difference. Hope you could understand us. If it does not affect the appearance and mood about your favorite clothing, we hope you can keep clothing. We will give you promotion code as the compensation for the future purchase. However, we will try our best to avoid the matter happens.
5. How do I use a discount code ?
If you have a discount coupon, when you go to “check out” page, you may find an option where you need to input the number, that’s how you use it.
6. Need to change something on my order, how can I do that ?
If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly (we’re fast!). Once the parcel was processed and sent to the post office, we will be unable to make any changes.
7. Can I Get More Information On A Product ?
We try to publish as much useful info as we can about all our products, to help you buy the things that will suit you best.
The product page for every item includes sizing, a detailed description, care instructions, and most importantly, plenty of images.
If there is anything further information you feel we need to put on there to help you, just let us know what information you'd like to see, and we'll do our best to include it.
1. How Do I Pay For My Order ?
We like to give you plenty of payment options: we accept Visa, MasterCard credit card as our secure payment method which accepts all kinds of credit or debit cards. We do not accept personal checks or money orders. We also take security very seriously indeed, so your details will be safe with us.
All credit and debit card holders are subject to validation and authorization by both us and the card issuer, to maintain security and prevent fraud.
2. What Currencies Can I Use ?
There are several currencies available as follows: US dollar, EURO, Great Britain Pound Sterling，Canada Dollar, Australia Dollar
3. Is It Safe To Use My Credit Card On The Website ?
Please don’t worry; it is safe to order on our website. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. None of your credit-card details will be revealed. During checkout, when you enter your credit card & personal information at our online store, you are passing the information securely to us, using secure socket layer technology (SSL). Welcome to choose your favorite items on our website.
4. Why Might My Credit Card Be Refused ?
Your credit card may be refused for any of the following reasons:
- The card may have expired. Check that your card is still valid.
- You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
- You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.
- Make sure you’re using the latest version of your web browser. Maybe because your browser is installed some kinds of plug-ins. Please clear the cookies restart the browser and then try again.
1. How to return the order?
To request a return, or if you otherwise require assistance, please email us at:
firstname.lastname@example.org. After we receive the returned order, our Quality Assurance department will inspect and verify the condition of the item. Once an inspection is complete, your return will be fully processed.
2 If I don’t like the product I purchased?
We want you to feel free when shopping at Riffbuy, which is why we offer a 30-day return/exchange policy. If you don't like the garment after you receive the package, just return it unused and in its original packaging. Upon acceptance of your return, the refund will be issued to your original account.
3. What is your return policy?
We offer an easy, hassle-free 30-day return policy. If you are not completely satisfied with your purchase, you may return it for a refund within 30 days of the delivery date.
Note: A small amount of physical products has little differences with the photos due to lighting, display color and different understanding of the color. Please choose the ring carefully and the actual product shall prevail.